Policies
Cancelation Policies and Responses
Weather: If the weather is deemed hazardous, in person classes and Personal training sessions will be canceled. Classes and personal training sessions can be canceled up to 2 hours before the schedule start time. For certain classes such as the Strength Training Class an online option may be offered depending on severity of the weather (this decision is up to the owner Elena DiSanto and the trainer offering the class).
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Personal Emergency (Staff): If there is an emergency situation that prevents the trainer from attending group classes or personal training sessions, all clients who pre-paid will be given the option of receiving a refund, or putting it towards a next class or 1-on-1 session.
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Personal Emergency (Costumer): If a customer and or client cancels due to personal emergency a refund can be issued but it is up to the discretion of the Owner (Elena DiSanto). For example; Waking up late does not count.
How to know if we cancel.
Costumers and or clients will be personal contacted via Email. We will also update our Instagram and Facebook pages.
Privacy Police
Health related information: All client information collected about their health will be kept confidential in accordance with the HIPPA law. Information such as medical conditions, medications, passed and current injuries, and any information given by a trained medical professional.
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Social Media: All clients are given the option to appear on social media.
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Additional information: Wavelet Fitness will not give out client information such as phone number, or email without consent from said client.